The company’s head office
is based in Centurion, just south of Pretoria and with agencies and/or
auditors located at major cities/towns we are able to provide an effective
service throughout South Africa .
Unlike many other certification
bodies, ALPHA CERTIFICATION SERVICES
only provides a certification service rather than an ‘add on’
to an inspection or laboratory function. We focus on a practical, business
orientated attitude by using :
Auditors with practical experience
in their industry, who understand that management systems are suited to
the needs of organisations, not the auditor.
The management of ALPHA
CERTIFICATION SERVICES has many years of experience
in the Quality Management field and therefore can relate to the needs
and expectations of organizations. This includes the need to provide a
quality service, at cost-effective rates.
ALPHA
CERTIFICATION SERVICES has controls in place
to ensure impartiality and conflict of interest throughout all of the
audit stages and in the final decision regarding certification. An independent
impartiality committee has been established to advise on matters affecting
confidence in conflict of interests, certification, the impartiality of
audits, certification and decision making processes.
COMPLAINTS
If any formal complaint against
organisations certificated by ALPHA CERTIFICATION
SERVICES or our service provided to our valued customers
is received via e-mail/fax this is formally handled according to our Complaints
Procedure (which is available upon request). All complaints are addressed
and feedback given to the complainant in writting.
ISO
9001:2008 CERTIFICATION
ALPHA
CERTIFICATION SERVICES has obtained accreditation
through the Southern African National Accreditation Scheme (SANAS) (accreditation
number C14).
With SANAS having mutual recognition schemes with other International
accreditation bodies and being a member of the International Accreditation
Forum, ALPHA CERTIFICATION SERVICES
is able to issue ISO 9001 certification to organisations that is Internationally
recognized and accepted.